Effective Date: 16/02/2025
At Eye Shield Optics, we are committed to ensuring your satisfaction with our blue light blocking glasses designed for gamers. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- Eligibility: You have the right to return products within 14 calendar days from the date you received them, in accordance with EU consumer protection laws. europa.eu
- Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Products that are damaged or not in their original condition may not qualify for a refund.
- Exceptions: Certain items are exempt from being returned, such as sanitary goods and personal care items, due to hygiene reasons.
2. Refunds
- Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment.
- Timeframe: Refunds will be processed within 14 days of receiving the returned goods. Please note that your bank or credit card issuer may take additional time to process the refund.
3. Return Shipping
- Responsibility: You will be responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable.
- Procedure: To initiate a return, please contact our customer support at [jiarnold700@gmail.com] with your order details. We will provide you with the return address and instructions.
4. Damaged or Defective Items
- If you receive a defective or damaged product, please contact us immediately at [jiarnold700@gmail.com] with details and, if possible, photographs of the issue. We will arrange for a replacement or refund as appropriate.
5. Contact Information
- For any questions or concerns regarding returns and refunds, please contact us at:
- Email: [jiarnold700@gmail.com]
- Address: priamou 23, Paphos, Cyprus
We value your satisfaction and aim to resolve any issues promptly and fairly.